Terms of Sale

This translation is provided for information. In case of discrepancy, the French version prevails.

1. The seller

Pixidia, a simplified joint-stock company with variable capital (société par actions simplifiée à capital variable), with share capital of €600, whose registered office is at 9 rue Casimir Delavigne, 59000 Lille, France. Lille Métropole Trade and Companies Register (RCS) no. 935 335 521. Intra-community VAT number: FR81935335521. President and publication director: Léo Carpentier.

Contact: [email protected]. Pixidia does not have a telephone line; you can reach us by email at [email protected].

2. What you are buying

You are buying a digital service from Pixidia, for one itinerary in your account, the purpose of which is defined below according to the plan. Pixi is a digital service: it consists of giving you access to Pixi, on pixidia.com, to prepare that trip.

Pixi is an artificial intelligence system. Its answers are generated automatically. The site displays, on screen and as is, the notice "Pixi is an artificial intelligence. It can make mistakes: check what matters." (this notice is reproduced here as displayed).

Each itinerary has its own allowance of Pixi use. It is shared by all the travelers of the itinerary. It is displayed on screen as a percentage of use. The "preparation units" in the appendix are used only to calculate the amount due in the event of withdrawal; they are not displayed as a unit of purchase.

• Free: a starting allowance, with no payment, for each itinerary, subject to the protections against abuse.
• Pixi Plus: a larger allowance.
• Pixi Max: "Unlimited Pixi*".

* Unlimited for personal use, until the end of access (30 days after the end date of the stay, and at most 18 months after the purchase): no message limit is set. Only protections against bots and abnormal use apply. Abnormal use means use by bots or automated programs, resale of access, or sharing the account with people who are not travelers of the itinerary.

Pixi Plus and Pixi Max give access to the same Pixi, with the same tools as the free plan. No feature is sold in addition.

Purpose of Pixi Max. The purpose of Pixi Max is to prepare the designated trip with Pixi, then to provide access to Pixi for that trip until the end of access: 30 days after the end date of the stay, and no later than 18 months after the purchase (Unlimited Pixi*). If the trip has no dates, access runs for 18 months after the purchase.

Purpose of Pixi Plus. The purpose of Pixi Plus is to prepare the designated trip with Pixi, then to provide access to Pixi for that trip until the same end of access, within the limit of the allowance purchased.

Performance. Pixi Max is not fully performed before the end of access, since access to Pixi continues. Pixi Plus is fully performed when the allowance purchased has been entirely used. The use of all the travelers of the trip counts. The amount due in the event of withdrawal is calculated according to Article 7 and the appendix.

A "trip" or an "itinerary" means here the preparation space that you create in your account. It is not a trip sold by Pixidia.

Pixidia is not a travel agency. Pixidia does not sell any travel service and does not book anything for you. These terms do not concern any transportation, accommodation, activity, or other service of a provider. If you book with a provider, you contract directly with that provider, and the provider alone is responsible for its service.

Purchasing Pixi Plus or Pixi Max is not tied to any booking, or to any discount with a provider. It gives no right with a provider.

3. Who buys, the itinerary concerned, and group size

Any adult traveler of the itinerary may buy. The purchase applies to the whole group, for that itinerary only. It does not extend to any other itinerary. Each purchase covers a single itinerary, designated at the time of purchase, and all the travelers of the itinerary use the same allowance. The right of withdrawal (Article 7) belongs to the buyer. If the itinerary is transferred to another person, the new holder keeps the remaining access and allowance, but does not receive the buyer's right of withdrawal.

The price depends on the number of declared travelers: 1 to 2, 3 to 5, or 6 and more. The tier used to set the price is the highest reached for that itinerary. No add-on is due as long as you do not buy it. If you remove a traveler, the tier stays the same and nothing is refunded for that reason.

Add-on. If the group moves up to a higher tier, or if you move from Pixi Plus to Pixi Max, you can pay only the price difference. What you actually paid for the previous purchase is deducted. The amount of the add-on is displayed before any payment. As long as the add-on is not paid, the allowance of the tier already purchased continues to apply. Each add-on is a separate contract, with its own right of withdrawal (Article 7).

There is no return from Pixi Max to Pixi Plus on the same itinerary, except as a result of the withdrawal from an add-on (Article 7) or, within fourteen days, by withdrawal followed by a new purchase.

The allowance purchased is fixed at the time of purchase. A later change to our settings never reduces it.

4. Price and payment

Prices are stated per itinerary and for the whole group, before payment. The price displayed in your currency, just before you confirm, is the total price you pay to Pixidia: Pixidia adds no amount to it at payment. In the European Union, it is inclusive of all taxes.

The free plan costs 0 in every currency. The currency is set by the billing country you declare. Anyone residing in the European Union or the European Economic Area pays the same price in euros, whatever their country. Pixidia applies no exchange rate: the price is the one in the grid, in that currency. An add-on is paid in the currency of the purchase. Purchases are not open to people whose billing country is the United Kingdom; the free plan remains available to them. Your bank may apply its own foreign exchange fees if your card is not held in the payment currency: they are not collected by Pixidia. The refund and the amount due in the event of withdrawal are calculated in the payment currency. The price displayed before payment is the price you pay.

Payment is made online by card, through Stripe. Pixidia neither sees nor stores your card number. The data processed for payment is described in the privacy policy.

The purchase is one-time. There is no subscription and no renewal. No later charge takes place without a new purchase on your part.

5. Before you pay

Before the redirect to Stripe's payment page, a screen summarizes your purchase (plan, itinerary, group size, total price inclusive of all taxes, end of access). It includes a link to the model withdrawal form and a link to the calculation appendix. It asks you to tick a box, and to confirm that you have read these terms.

By this box, you expressly request that the service be provided immediately, before the end of the fourteen-day withdrawal period. You are informed that, if you withdraw within the period after requesting immediate access, you pay for the part already provided, calculated according to Article 7 and its appendix. The use of all the travelers of the trip counts. Near the price, before the purchase, a sentence reminds you of this: "You can withdraw for fourteen days from the payment. If you have requested immediate access, you pay for the part already provided, mainly the preparation of your trip." It is followed by the link "How it is calculated", which points to the appendix, and by the link to the model form.

For Pixi Max, the box reads: "I request immediate access to Pixi Max for the preparation of this trip, before the end of my 14-day withdrawal period. If I withdraw, I will pay for the part already provided, calculated according to the appendix of the terms of sale." For Pixi Plus, the box is the same with Pixi Plus, and a separate sentence is added: "I acknowledge that, once the allowance purchased has been entirely used, including by the other travelers of the itinerary, I will lose my right of withdrawal, and I expressly waive it at that moment." For an add-on, the box is that of the plan concerned, with the indication that the add-on has its own fourteen-day period and that the part already provided is calculated on the add-on price, with only the units produced from its payment. For an add-on to Pixi Max, no loss-of-right sentence appears. The loss-of-right sentences, where they exist, appear in a sentence separate from the request for immediate access.

This box is not pre-ticked. It is separate from the acceptance of these terms. Without it, you cannot pay. Your request is kept with the version of the box text, the date and time, your account, the itinerary, the plan, and the amount. Each add-on has its own box.

6. Access to the service

Your rights are opened as soon as payment is confirmed, as you requested in Article 5. The service is used on pixidia.com, with your account, from a recent, up-to-date browser (Chrome, Safari, Firefox, or Edge) and with an Internet connection.

Access lasts until the end of access: 30 days after the end date of the stay, and at most 18 months after the purchase. If the trip has no dates, access lasts 18 months after the purchase. If you change the dates, the end of access follows the new dates, within the same limit of 18 months after the purchase. Once the end of access is reached, the itinerary returns to the free plan.

The allowance is used up as you exchange with Pixi, according to the weight of each request. When it is exhausted, only Pixi stops for that itinerary. The map, the program you build yourself, and the other tools remain accessible. You can then buy the higher plan for that itinerary, or write to us. Pixi Max has no percentage and no wall: only the conditions of the note in Article 2 apply.

If you delete the itinerary or your account, the unused allowance is not refunded, apart from the right of withdrawal. A "non-refundable" warning is displayed before the deletion.

The right follows the itinerary. It cannot be resold.

7. Right of withdrawal

You have the right to withdraw, without giving any reason, within fourteen days from the conclusion of the contract, that is, from the payment (Article L221-18 of the French Consumer Code).

Calculation of the period. The period is counted in calendar days. The day of payment is not counted: the first day is the following day. The period expires on the fourteenth day at 11:59 p.m., Paris time. If it expires on a Saturday, a Sunday, or a public or non-working holiday, it is extended to the next business day (Article L221-19 of the French Consumer Code). Each add-on has its own period, which runs from its payment.

Withdrawing online. While your right of withdrawal is open, the purchases section of your account shows a button to withdraw from the contract on the line of each purchase and each add-on concerned. After entering the email address where you want to receive the acknowledgement, you confirm with the confirmation button. This function is free of charge (Article L221-21 of the French Consumer Code). We immediately send you an acknowledgement of receipt by email, with the date and time of your withdrawal.

Or by email. You can also, before the end of the period, send by email to [email protected] an unequivocal statement expressing your decision to withdraw (Article L221-21 of the French Consumer Code). State your first and last name, and the trip, the plan, and, where applicable, the add-on concerned. Writing from your account's email address lets us find the purchase faster, but it is not a condition. You may use the model form below, without obligation. The period is met if your email is sent before it expires. We reply by email to confirm receipt of your withdrawal, with the date and time recorded.

Pixi Max: the right never lapses during the period. You can withdraw from Pixi Max until the fourteenth day, even if the trip is fully prepared and even if the end of access has already been reached. The same applies to an add-on to Pixi Max.

Pixi Plus: end of the right of withdrawal. You expressly requested, at the box in Article 5, that the service be provided before the end of the period, and you acknowledged that once the allowance purchased had been entirely used, including by the other travelers of the itinerary, you would lose your right of withdrawal (Articles L221-25 and L221-28, 1°, of the French Consumer Code). Past that moment, you can no longer withdraw from Pixi Plus. The same applies to a group-size add-on, for the allowance it added.

If you withdraw. You pay the amount due for the part already provided until your withdrawal (Article L221-25, second paragraph, of the French Consumer Code), and Pixidia refunds you the rest. The amount due corresponds to the part of the service already provided, measured by what Pixi has done for your trip since the purchase, according to the appendix "Calculation of the amount due in the event of withdrawal". If Pixi has done nothing for your trip since the purchase, the price paid is refunded to you in full. The price used is that of the purchase, or that of the add-on for an add-on.

Details of the calculation. Our reply states the amount due and the amount refunded. You can request the details at [email protected]. This request does not delay the refund.

After the withdrawal. As soon as your withdrawal is recorded, the itinerary returns to the free plan. The map, the program, and the other tools remain accessible in your account.

Refund. It is made no later than fourteen days after you informed us of your withdrawal, by the same means of payment as the purchase, at no cost to you. We do not wait for the end of any dispute over the amount: it is handled afterward.

Add-on. Each add-on is a separate contract, concluded on the date of its payment. It has its own fourteen days and its own request for immediate access (Article 5). The amount due is calculated in the same way (point 9 of the appendix), on the add-on price, counting only the units produced after its payment. For an add-on to Pixi Max, or a group-size add-on on a trip under Pixi Max, there is no loss of the right; for a group-size add-on on a trip under Pixi Plus, the Pixi Plus rule applies. If you withdraw from an add-on, the itinerary returns to the previous tier and your initial purchase is not affected, unless you separately withdraw from it. If you withdraw from the initial purchase, the add-ons bought for that trip are withdrawn with it: each is refunded, less the amount due calculated from its own payment. The only exception is a group-size add-on (Pixi Plus) whose added allowance has been entirely used: for that add-on, the right of withdrawal had ended.

Confirmation. After your purchase or your add-on, we send you a confirmation email, which constitutes a durable medium. It restates your right of withdrawal and how to exercise it, the model form below, the exact text of the box you ticked, as well as the date and time, Paris time, of your request for immediate performance, with a link to these terms.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To Pixidia, 9 rue Casimir Delavigne, 59000 Lille, France, [email protected]:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate.

Lines specific to Pixidia, added to the model form (they are not part of it):

Plan purchased (Pixi Plus or Pixi Max) and itinerary concerned:

If it concerns an add-on, which one:

Email address of the account, to receive our reply:

8. Refunds outside withdrawal

If you paid twice for the same plan for the same itinerary, write to [email protected]. After verification, the duplicate is refunded to you. We reply as soon as possible.

If Pixi does not work as described in these terms, write to us. We reply as soon as possible, and the remedies provided for in Article 9 apply.

9. Legal guarantee of conformity

The service is covered by the legal guarantee of conformity of digital content and digital services, provided for in Articles L224-25-1 et seq. of the French Consumer Code. It applies at no cost to you and cannot be excluded by these terms.

We are liable for any lack of conformity under the conditions provided for in those articles. Conformity is assessed in particular with regard to the description of the service, the use that can be expected of it, its continuity, and our public statements.

Duration. For a service provided continuously, such as access to Pixi, the guarantee covers defects that appear during the period of supply, that is, until the end of access. For a one-time supply, it covers defects that appear within two years. Under the conditions provided for in those articles, it is for Pixidia to prove that the service was in conformity.

Your remedies. If you notice a lack of conformity, you can write to us at [email protected], describing the problem. This email is not a prerequisite to your rights. We bring the service into conformity at no cost to you. If bringing it into conformity is impossible, disproportionate, or not done within a reasonable time, you can obtain a price reduction or termination of the contract, the latter not being available if the defect is minor. You do not pay for the period during which the service was not in conformity.

Pixi, an artificial intelligence, can make mistakes: this is stated before the purchase. This does not reduce the legal guarantee. The prices and information of a provider displayed by Pixi are dated and may have changed: check them with the provider.

10. Invoice

Each payment gives rise to an invoice, issued in Pixidia's name by our payment provider Stripe and addressed to the buyer's account. It is emailed to you after payment. You can also request it from [email protected].

11. Complaints and mediation

For any complaint, first write to [email protected]. We reply as soon as possible. If we refuse your request, our reply restates the mediator's contact details.

If the reply does not satisfy you, you can use, free of charge, a consumer mediator (Article L612-1 of the French Consumer Code). Mediator to which Pixidia is attached: CM2C, Centre de la Médiation de la Consommation de Conciliateurs de justice, 49 rue de Ponthieu, 75008 Paris, https://www.cm2c.net, referral form, email: [email protected]. Before referring the matter to the mediator, you must have sent us a written complaint, and you have one year from that complaint to refer the matter to the mediator (Article L612-2 of the French Consumer Code). This recourse is optional.

12. Age

Purchases are reserved for adults. By purchasing, you declare that you are at least 18 years old.

13. Pixi Max included

Pixidia offers a Pixi Max, at no charge, to people it invites by email. It is attached automatically to the account created with the email address that received the invitation, without entering anything.

You have 90 days from the sending of the invitation email to activate it on the itinerary of your choice, with an account created with the address that received that email. The access offered applies whatever the group size of that itinerary, with no add-on to pay. It is personal, and can be neither transferred nor resold.

Once activated, it follows the rules of these terms, except those relating to price, payment, invoice, and refund (Articles 4, 7, 8, and 10). Since there is no payment, the right of withdrawal in Article 7 does not apply to an included Pixi Max.

14. Personal data

The data processed for the purchase is described in the privacy policy. Accounting records are kept for the period required by law.

15. Governing law and jurisdiction

These terms are governed by French law. If you are a consumer in another Member State of the European Union, the mandatory consumer protection provisions of your country of residence continue to apply.

In the event of a dispute that has not been resolved amicably or through mediation, the competent courts are those designated by the ordinary-law rules applicable to consumer disputes.

16. Changes to the terms

The version applicable to a purchase is the one in force on the day of payment. A change alters neither the allowance purchased nor the conditions of a purchase already made.

Appendix. Calculation of the amount due in the event of withdrawal

This appendix is part of these terms. It applies to Article 7, for Pixi Plus, for Pixi Max, and for each add-on.

1. Duration of access. The plan applies to the designated trip until the end of access: 30 days after the end date of the stay, and at most 18 months after the purchase. If the trip has no dates, access lasts 18 months after the purchase, and that number of days is the denominator in point 4. If you change the dates, the end of access follows the new dates, within the same limit of 18 months.

2. Preparation units. What is counted is the actions of Pixi in this trip since the payment, whichever traveler of the group requests them. Only actions requested by a traveler and successfully completed count. The following do not count: an action that failed; a regeneration triggered by the system and not requested by a traveler; a manual change made by a traveler in the interface.

A place search query is successful when Pixi has presented a result to you; it is worth 8 units, whatever the number of places or photos displayed. A given day of the program counts only once at 15 units, however many times Pixi prepares or generates it. An item added or modified by Pixi within a day that it prepares or generates in the same request is not counted in addition.

3. Reference full preparation. It is 30 units per day of the trip. Share of preparation provided = units ÷ (30 × number of days of the trip), at most 100%. The number of days of the trip is that of the stay; if the trip has no dates, it is the number of days of its program.

4. Share of access elapsed. Share of access elapsed = days elapsed since the payment ÷ days between the payment and the end of access (point 1), at most 100%.

5. Amount due. Amount due = 90% of the price paid × share of preparation + 10% of the price paid × share of access elapsed, rounded to the nearest cent, never more than the price paid. The rest is refunded. If Pixi has done nothing for your trip since the purchase, the price is refunded in full.

6. Days and time used. Days are calendar days. The day of payment is not counted; the day of withdrawal is counted. The calculation is frozen at the time your withdrawal email is sent, Paris time. The trip dates used are those in force at that moment. Exception: if the dates were changed within the 7 days preceding the withdrawal, the calculation uses the dates from before that change. This rule prevents a last-minute change of dates from altering the amount due, in either direction.

7. End of access before the end of the withdrawal period. If the end of access arrives before the end of the withdrawal period, the right of withdrawal from Pixi Max remains open until the fourteenth day. The share of access elapsed is then 100%. For Pixi Plus, the right ends only in the case described in Article 7 (allowance purchased entirely used).

8. Check calculation. At the price of €8.99, 90% is €8.091 and 10% is €0.899.

9. Add-on. The same calculation applies to the add-on price, with only the units produced after its payment.

10. Proof. Pixidia keeps the time-stamped log of Pixi's actions per trip, stating the traveler who requested each action, and a state frozen at the purchase, at the add-on, and at the withdrawal. If this log contains no action of Pixi for your trip since the purchase, the price paid is refunded to you in full. You can request the details at [email protected]. A dispute over the amount never delays the refund of the undisputed sum.

11. Why this method. This method is based on the typical use of Pixi while preparing the trip.

12. Examples. The examples are in euros; the calculation is the same in the currency of your payment. Pixi Max at €8.99, purchased 90 days before a departure, withdrawal 4 days after the purchase. The days between the payment and the end of access are 90 + length of the trip + 30.

Version 4, November 10, 2026. Effective: when purchases open.

Governing version

The French text is the governing version. This English version is an official translation provided for information. If it differs from the French text, the French text prevails. This does not deprive you, as a consumer, of the protection of the mandatory provisions of the law of the country where you habitually reside, as provided by Article 6(2) of Regulation (EC) No 593/2008 ("Rome I").